Terms and Conditions

NorthStar Lodgings LLC., DBA NorthStar Lodgings provides short-term lodging accommodations and is hereinafter referred to as Manager under these Terms and Conditions and includes any amendments to the Terms and Conditions that Manager may publish from time to time. The term Guest refers to the guest, those invited by Guest, others that are invited to the property by Guest or Guests invitees. Guest hereby agrees to the terms and conditions below. BY ACCESSING, BROWSING, PURCHASING THROUGH OR USING THE SERVICES OF MANAGER, INCLUDING MAKING RESERVATIONS ONLINE OR BY PHONE, YOU AGREE TO BE BOUND BY THESE TERMS and CONDITIONS.

REPRESENTATIONS AND WARRANTIES: You represent and warrant that: You are over the age of 21 and can form a legally binding contract under applicable law. You have provided and will continue to provide only true, accurate, current and complete information. The billing address you provide to Manager on the website (www.northstarlodgings.com) or by any other means is the address and phone number your credit card bank has on file for you. You are not using Manager for any improper purpose, and you will act in good faith in your relationship with Manager. Guest confirms that they have sufficient authority to purchase on behalf of Guest, a company, group or organization and to bind Guest, that company, group or organization to the Terms and Conditions.

RESERVATIONS ARE NOT FULLY GUARANTEED: If for some unforeseeable circumstance, the Property is not available or becomes unavailable or uninhabitable during your stay, it will be substituted with accommodations with an equal number of bedrooms. If the substituted property rents for more for the same period or remaining period, respectively, there will be no additional charge. However, if the substituted property rents for less for the same period, the difference will be refunded to Guest.

PAYMENT: An advance payment deposit equal to 50% of the total rental amount is required to confirm the rental property and to reserve the desired rental dates. Deposit must be received by Manager within 24 HOURS of Guest reservation or is subject to cancellation unless otherwise arranged for with Manager. The advance payment will be applied toward the room rent and associated fees. A credit card is required with all reservations for damage and incidental Guest charges. Please make deposit payments in the form of credit card, travelers checks, bank money orders, cashier’s checks or personal checks payable to NorthStar Lodgings. The BALANCE OF RESERVATION is due thirty (30) days prior to the check-in date. Reservations made less than 30 days prior to the check-in date will require full payment via credit card, cashier’s check, wire transfer, certified check or money order and a valid credit card must be on file. If paying by check and check is returned for NSF, there is a $50 service charge per occurrence. Keys or entry code will not be issued until the final payment has been made and signed rental documents are in Manager`s possession. Should Guest fail to make Final Payment in full by the due date, Manager may charge the Final Payment to the credit card, if any, used by Tenant for the initial rental deposit or the credit card on file with Manager. Guest failure to pay the Final Payment in a timely manner may be considered a cancellation under this agreement and will result in forfeiture of the reservation deposit and the reservation. Manager cannot guarantee a specific unit or any unit if a cancellation occurs. Payments for foreign reservations must be made in U.S. funds by money order, wire transfers, or cashier’s checks payable on a U.S. bank. Unless otherwise specified all rates are quoted in US dollars plus any applicable taxes and fees.

CANCELLATION and REFUND POLICIES: Should Guest wish to cancel this agreement, notice of cancellation must be in writing and mailed, faxed or e-mailed to Manager. It is Guest’s responsibility to verify receipt by Manager. If cancellation is received more than sixty (60) days prior to check-in date, Manager will refund 100% of the sums paid, less a $50.00 cancellation fee. If the notice of cancellation is received within 60 days or less prior to check-in date and Manager is not able re-rent the same unit(s) during the same time period at the same or a greater rate, Manager will provide a credit for the paid amount (less $50.00) to be used at anytime in the future, subject to availability of the same property(s) and reserved no more than 2 weeks before arrival. If Manager is able to re-rent the property under essentially the same terms as the original rental, all paid amounts will be refunded less a $50.00 cancellation fee. There are no refunds for early departures, delayed arrivals, inclement weather or reduction in the number of nights reserved for any reason. Travel insurance is highly recommended. If the subject property becomes unavailable or unsuitable for rent for any reason whatsoever, including but not limited to, casualty loss, construction delays, physical deterioration or loss of utility services, the Manager`s liability will be limited to the return of all monies paid on account at the time of cancellation. In the unlikely event Manager cancels your reservation; every attempt will be made to substitute the rental with an equal or better property or all monies received will be refunded to Tenant within 5 business days of cancellation notice.  Cancellation claims must be taken up with the travel insurance company, if a policy was purchased.

TRAVEL INSURANCE
Travel Insurance is available at 6.95% of your total rental cost and is offered through CSA Travel Protection. Travel Insurance must be purchased prior to your 30 day final payment. Manager recommends Guest`s purchase trip insurance if concerned about possible interruption or cancellation of trip. Trip Insurance payment is taken at the time the reservation is processed. For travel insurance coverage information, please contact CSA Travel Protection at 1-866-999-4018 or when calling from abroad please call 1-240-330-1529, reference plan code 330CSA. Your premium will be charged to the credit card on file within 24 hours of the reservation.

 

RATE CHANGES: Rates are subject to change without notice prior to receipt of signed agreement and Deposit. If a discrepancy arises between the rate quoted on the Site and on the confirmation, the latter will prevail. In the event an incorrect rate is charged due to a typographical or other error, Manager shall have the right to refuse, cancel or limit any reservations listed at the incorrect price, whether or not an order confirmation has been sent and/or payment has been made.

OCCUPANCY: Tenant understands and agrees that the Property shall be occupied by no more than the number of individuals (including children and infants) as indicated on the Rental Listing. All of our properties are privately owned. PLEASE BE RESPECTFUL AND CONSIDERATE of the property and the neighbors in the other properties especially after 10:00 PM. Loud parties, noise or any other disturbances will not be tolerated and deemed grounds for immediate eviction with no refunds.

ABSOLUTELY NO SMOKING: Please NO SMOKING in the property! A $1,000 Deep Clean charge will be assessed to the guest if management determines smoking has taken place in the property. All guests may be immediately evicted with no refunds.

ABSOLUTELY NO PETS:  In accordance with Moose Hollow Home Owner`s Association Rules, Guests are not permitted to bring pets.  If pets are brought they will have to immediately be removed from the premises and no refunds will be given in the event the Guests chooses to terminate the rental.

CHECK IN POLICIES: Standard check-in time is 4:00 PM. Early check-in is allowed only with prior approval. Property must be cleaned by housekeeping and ready for occupancy prior to check-in. Access Instructions will be provided to Guest within the week prior to arrival if all rental fees have been paid. Upon Check-in, the guest is required to report any issues or problems with the property(s) they have rented in-order to avoid being charged for damages that were caused by a past guest and will help us to keep the property in its best possible condition.

CHECK OUT / CLEANING PROCEDURES: Check out time is 11:00 AM. If a Tenant needs a late check-out, PRIOR APPROVAL IS REQUIRED. A $40/hour fee may be charged for each hour (or portion thereof) past the required check-out time. A $100 fee may be charged for a lost key, garage door opener and remote control that is not returned due to rekeying locks and duplicating keys. Each property will be inspected, sanitized and cleaned prior to tenants arrival and after departure. TENANT IS REQUIRED to leave the property in the same general condition (less our routine cleaning) as it was in at Check-In. Specific check out instructions can be found in the Guest Information Notebook in the unit which include the following: Turn heat down to 55 in the winter and A/C up to 80 in the summer. All dirty dishes must be loaded in dishwasher and started prior to leaving. Strip Beds and place all used linens and towels in the laundry room in the bath tub.  If additional cleaning is required, appropriate charges will be deducted from the security deposit (credit card on file) at the rate of $30 per hour.  Please lock unit, return key to the keybox and  close garage doors (where applicable).  Leave extra keys and remotes with Guest Information Notebook inside property. 

TERMINATION: If Guest or any member of Guest’s party or visitors violates the terms of this Agreement, Manager may terminate this Vacation Rental Agreement with no refunds. Manager has the right to inspect the premises without prior notice at any time to enforce the terms of this agreement. Guest agrees that conduct that disturbs or offends other guests or residents shall be deemed grounds for immediate termination.

Should the Guest violate any of the terms of this agreement, or use the unit for any illegal or unlawful purpose or use of common areas in a manner contrary to the provisions of the rental agreement, or the rules of the homeowner’s association, the rental period shall be terminated immediately with no refunds. All Guests must vacate the property at the conclusion of the rental period.  If a Guest fails to vacate the premises upon termination of the rental period, Guest shall waive all rights to due process. Manager or its agent may enter the premises and remove Guest, the members of Guest`s party and their belongings. Guest is notified that all individuals occupying the Unit will be subject to immediate eviction procedures under State law. IF LAW ENFORCEMENT IS DISPATCHED TO PROPERTY DUE TO ANY ILLEGAL ACTIVITY OR DISTURBANCES EMINATING FROM THE PREMISES OR GROUNDS, THERE WILL BE A MINIMUM $250 CHARGE TO GUESTS SECURITY DEPOSIT OR CREDIT CARD, AND SUCH AN OCCURRENCE WILL BE CONSIDERED GROUNDS FOR IMMEDIATE EVICTION.

HOLD HARMLESS: Tenant and Tenant’s Guests shall hereby indemnify and hold harmless Manager, its subsidiaries, affiliates, officers, directors, agents, employees, co-branders or other partners, and suppliers, from any claim, demand, action or damage, including reasonable attorneys fees, made or incurred by any third party arising out of or related to your use of the property(s), any content you transmit via the property(s), or your violation of the Terms. Guest, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges Manager and Owner from any and all claims, demands and causes of action by reason of any injury of whatever nature which has or have occurred, or may occur to the Guest, or any of his/her occupants or guests as a result of, or in connection with the occupancy of the premises and agrees to hold Owner and Manager free and harmless of any claim or suit arising there from.  In any action concerning the rights, duties or liabilities of the parties to this agreement, their principals, agents, successors or assigns the prevailing party shall be entitled to recover reasonable attorney fees and costs.

CHANGES TO THE TERMS: Manager reserves the right, in its sole discretion, to change, modify, add or remove any portion of the Terms in whole or in part, at any time. Changes in the Terms will be effective when notice of such change is posted on the Terms and Conditions section of the NorthStarLodgings.com website. Your continued use of the property(s) after any changes to these Terms are posted will be considered acceptance of those changes. You should periodically check the Terms and Conditions link on NorthStar Lodgings homepage at www.NorthStarLodgings.com to view the then current Terms.

EXTRA CHARGES FOR DAMAGE TO THE PROPERTY: A credit card shall be required for security in the case of damage to the property. If payment is made by credit card, the Guest authorizes the Manager to charge the same credit card to reimburse the Manager or the property owner for any damage or extra expenses, incurred by the Guest to the property. Added charges may be billed if any of the following occur:

a. All damage done to Property or its contents, beyond normal wear and tear that is not covered by Security Deposit Insurance.

                 Security Deposit Insurance:

This Security Deposit Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3000. Any damages that exceed $3000 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000. Certain terms and conditions apply.  Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy.  The Security Deposit Protection can be purchased up to, and including at, check-in.   By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly NorthStar Lodgings any amount payable under the terms and conditions of the Security Deposit Protection.  Please contact NorthStar Lodgings directly if you do not wish to participate in this plan or assignment. 

 b. Expenses are incurred due to contraband, pets, smoking or collection of rents or services rendered during the stay.
c. Guest fails to comply with check-out procedures as outlined in the Guest Information Notebook found in the unit.  Items include removal of all debris & rubbish into dumpsters, loading all dirty dishes into the dishwasher, removing used linens, etc.

d. Guest fails to return keys, garage door remotes, other remote devices. All keys and remotes must be left in the unit(s) and the unit left closed, locked and secure.
e. If any charges accrued during the stay are not paid prior to departure including the use of Pay-Per-View systems.
f. If linens are lost, stolen or damaged.
g. If Guest requests early check-in or is late to check-out and a fee is agreed upon.
h. If the Guest is evicted by the owner (or representative of the owner), the local law enforcement, the security company or anyone employed by the Home Owner`s Association.

DISPUTES: under this Agreement shall be governed by and interpreted in accordance with the laws of the State of Utah. Any action relating to this Agreement shall be filed only in the Weber County court in Utah in which county the Unit is located. Both parties consent to the exclusive venue and jurisdiction of such court. Guest agrees to pay all reasonable costs, attorneys fees and expenses that shall be made or incurred by Manager in enforcing this agreement.

WRITTEN EXCEPTIONS: Any exceptions to the above mentioned policies must be approved in writing by Manager in advance.

ELECTRONIC TRANSMISSION: Electronic transmission (including email and fax) of a signed copy of this agreement, any addenda, and the retransmission of any signed electronic transmission shall be the same as delivery of an original. The Guest agrees that if they book on-line and accept the terms of the agreement on-line, it is the same as signing a copy of this agreement.  If the Guest books by phone, Guest will receive a confirmation of their reservation and must reply back stating that all is acceptable including the Terms and Conditions of this agreement.  The reply will be deemed the same as a signature.  The Guest agrees that they shall not make changes to this agreement.